Q: How long will delivery take?
A: Once your order is placed, we generally process it within 1–2 business days. Standard shipping usually takes one to two business weeks (within the U.S.), depending on your location. For larger items or custom/limited edition pieces, delivery may take a bit longer — you’ll see an estimated delivery date at checkout.

Q: How much does shipping cost? Is shipping free?
A: Shipping charges depend on the size and weight of the item. We offer free standard shipping for orders over a certain dollar amount (or during select promotions). For bulky or oversized items, a modest shipping fee may apply — but we’ll always show you the cost before you complete checkout.

Q: What happens if the item arrives damaged or parts are missing?
A: We stand by the quality of our products. If your item arrives damaged, defective, or with missing parts, please contact us immediately (within 48 hours of delivery) with photos of the damage/issue. We’ll arrange a replacement or refund, and cover any return shipping costs if applicable — your satisfaction is our priority.

Q: What is your return and exchange policy?
A: We accept returns and exchanges within 30 days of delivery for most items — provided they’re in original condition, unused, with all packaging and tags intact. Custom or made-to-order items may be final sale; in that case we’ll note restrictions on the product page. For returns, customers are usually responsible for return shipping unless the return is due to a defect or damage.

Q: How can I be sure the item will fit in my home?
A: Every product listing includes detailed dimensions (width, depth, height) and — where relevant — weight. We recommend measuring your space carefully before ordering, factoring in doors, staircases, and ceiling height if applicable. If you’re unsure, contact us and we’ll help confirm if the item will work for your layout.
 

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), and secure online payment via trusted payment gateways. Your payment and personal information are processed securely with encryption.

Q: Can I cancel my order after placing it?
A: Yes — as long as the order hasn’t been shipped yet. If you wish to cancel, please contact us as soon as possible with your order number. Once an order has shipped, we will follow our standard return policy (see above).

Q: Do you ship internationally / outside the U.S.?
A: At present, we ship within the U.S. only. If you’re outside the U.S. and interested in our pieces, contact us — depending on the item and shipping costs, we may be able to accommodate special international orders.

Q: What makes DebNair.Design different from other home-goods stores?
A: DebNair.Design is dedicated to luxury, artistic home goods — thoughtfully curated, high-quality pieces that combine form and function. Our goal is to offer unique, timeless design that elevates your space beyond ordinary furniture. We source with care, emphasize craftsmanship, and strive for an exceptional customer experience from browsing to delivery.

Q: Who pays return shipping if I want to return or exchange?
A: For returns or exchanges due to damage or manufacturing defect, we cover return shipping. For returns due to change of mind or if the item simply doesn’t fit, the customer is responsible for return shipping costs. We recommend reusing original packaging and shipping materials to avoid damage during return transit.
 

Q: How soon will I receive my refund after returning an item?
A: Once we receive and inspect your return (and confirm it meets return conditions), we’ll process your refund or store credit within 3–5 business days. Actual time for the refund to appear in your account depends on your bank or payment provider.